Shipping
We can ship to virtually any address in the world (outside of Europe please contact us to calculate for a shipping price).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Normally we ship from 1 day – 2 days depends on products. When you order we will let you know about time and delivery. If you are not happy with delivery time or anything else we will refund your 100% money same day. As soon as we ship we will send you a tracking number.
Costs for the shipping are calculated based on the weight.
If you have any question just send us an email on sales@hovhovdogbakery.com.
Returns policy
You may return most new, unopened items within 10 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 7 days of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.